Baystate Health Urgent Care

Effective March 31, 2023, Baystate Health Urgent Care Centers are closed.

Shields Health is the custodian of the medical records for care received at these locations. As a reminder, your health records are confidential.

Electronic access to your medical records is available through May 31, 2023. Beyond May 31, you can request a copy of your medical records via phone. 

We strongly encourage you to visit our secure portal by May 31, 2023, for convenient online access to your medical records.

Before or on May 31, 2023:


Create an online account and gain access electronically to your medical records.

After May 31, 2023:

Call 1-800-258-4674 and select option 3.

Shields Health’s Medical Records Department will take your request and mail out a paper copy of your medical records.

Baystate Health will continue to provide walk-in convenient care services at its locations in Palmer, Springfield and Northampton. Thank you for trusting us with your care at the former locations in Longmeadow, Feeding Hills and Westfield.