Baystate Health Urgent Care

Longmeadow | Feeding Hills | Westfield

Open 7 Days a Week | Most Insurance Accepted

Learn More About Online Check-In

Is my online appointment time a guarantee?

No, it is not. The urgent care will do its best to see when you arrive, but if there are sicker patients ahead of you, they may be seen first.

Is there a cost for online check-in?

No. There is no fee for online check-in.

If I do not have insurance, can I use online check-in?

Yes. Online check-in is available for all patients.

Can I make one online appointment for multiple people?

No. We can only see one patient per time slot. If more than one person needs to be seen, please reserve additional slots. You can view additional times by clicking on the blue drop down bar.

When I arrive, will I see a doctor right away?

You will be seen by a healthcare professional who will evaluate your condition and decide on the best plan of care for you. You may be seen by a nurse, physician, physician assistant, or some other combination of healthcare professionals.

What if I make an online appointment, and then start feeling a lot worse?

If you are feeling worse, do NOT wait for your online appointment. Go to the nearest Emergency Department immediately or call 911 right away.

What happens if I’m late?

There is a 15 minute grace period. If you are later than that time frame, you may lose your spot in line.

I made an online appointment, but now I cannot get there on time. Can I adjust my time?

Simply go online and make a new online appointment. The system will automatically cancel your old one.

I don’t need to go to the Urgent Care anymore. How do I cancel my online appointment?

Call us at (401) 725-4100 to let us know you are canceling your Online Check-in online appointment.

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