Baystate Health Urgent Care

Longmeadow | Feeding Hills | Westfield

Open 7 Days a Week | Most Insurance Accepted

News & Events

Read the latest news and updates from Baystate Health Urgent Care.

For media inquiries, contact Lisa Campisi, Director of Marketing & Communications, at 617-376-7436.

July 15, 2019: Baystate Health opens new Urgent Care facility in Westfield 

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by: Mike Masciadrelli
WESTFIELD, Mass. (WWLP) – Monday was the grand opening of Baystate Health’s Urgent Care in Westfield. Baystate Health said new technology will allow patients to get the care they need more quickly.The building is located at the former site of Noble Health Express on Union Street. Noble Express Care closed at the end of March, and Baystate Health renovated the building.Baystate Urgent Care Westfield includes state-of-the-art x-ray machines, five exam rooms, and a faster check-in process.Dr. Brian Sutton, Medical Director of Baystate Health Urgent Care, told 22News, “Everything is faster now. The registration part is faster, patients can populate information on their laptops so when they come in they can do it on their cell phone. We can get them in the back here faster so they can see a provider faster.”Dr. Sutton told 22News they can help patients with non-emergencies, like cuts and persistent colds. You should not seek urgent care if you have a major trauma or any severe symptoms.Dr. Sutton also said they’ve switched from paper to electronic record keeping to keep track of patients’ health records.

July 16, 2018: Urgencies, not emergencies: Baystate opens clinic at Longmeadow Shops

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by: Jim Kinney

LONGMEADOW — Doctors, nurse practitioners and physician assistants will treat illnesses and injuries quickly — without a trip to the emergency room — at a new urgent care clinic run by Baystate Health at the Longmeadow Shops.The location, Baystate’s sixth urgent care clinic, opened Monday.”I see urgent care as really a continuation of the emergency department,” said Dr. Brian Sutton, medical director of Baystate Urgent Care. “But we will be here to treat urgencies, not emergencies.”With five treatment rooms, a medical laboratory and X-ray lab, the new Longmeadow Shops location can handle all the everyday — or not-so everyday — maladies that often send folks to an emergency room but do not have to: colds, coughs, flu, fever, sore throat, upper respiratory problems or asthma, minor cuts or burns, rash, skin, and eye infection, urinary tract infections, earaches, migraine headaches, strains and sprains, stomach pain, nausea, diarrhea, vomiting and some animal bites. “Our goal is to get someone in the door and back out the door in an hour or less,” Sutton said. “That is the industry standard.”Costs vary according to insurance coverage, but Baystate says a patient might pay a $50 copay at an urgent care compared with a $500 copay at an emergency room.Baystate Health Urgent Care Longmeadow will be open Monday through Friday 8 a.m. to 7 p.m. and Saturday & Sunday from 8 a.m. to 5 p.m.No appointment is necessary, but patients can hold a spot in advance at 3,000-square-foot urgent care clinic is on the western side of the plaza, near Longmeadow High School and the town’s athletic fields. The shopping center has long had medical offices, including an orthodontist and a pediatrician today.